Federal IT Service Delivery Manager

A federal IT support services provider is looking for a Service Delivery Manager in Washington, DC. In this role, you will lead daily Service Desk activities and manage a team to ensure quality IT support for approximately 700 users. The ideal candidate will have over 10 years of relevant experience, ITIL v3 certification, and expertise in using the ServiceNow ITSM platform. This position offers a comprehensive benefits package, including medical and retirement savings options.
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