Information Technology Analyst

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This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$55,000.00/yr - $70,000.00/yr

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IT Support Analyst Law Firm (Could Also Hire In Houston Or Dallas)

One of my legal clients is looking for an IT Support Analyst to provide technical support to attorneys and staff in a high-demand, fast-paced environment. This role will focus on resolving hardware, software, and application issues while supporting key legal technologies and ensuring smooth daily operations.

Key Responsibilities:

• Deliver first- and second-line support across desktops, mobile devices, and legal software.
• Support Microsoft 365, Windows, VPN/Citrix, and tools like iManage, Litera, and Nuance PDF.
• Manage user accounts via Active Directory and handle onboarding/offboarding tasks.
• Track and resolve tickets using ITSM tools (e.g., ServiceNow or Ivanti).
• Document resolutions and collaborate with infrastructure and application teams as needed.

Preferred Skills:

• Experience supporting users in a law firm or professional services setting.
• Strong knowledge of Microsoft Office in a legal context (styles, templates, redlining).
• Familiarity with legal tech platforms and remote access tools.
• Excellent communication and troubleshooting skills.
• ITIL certification is a plus.

If this seems like a fit, apply now!

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology and Engineering
• Industries Legal Services and Law Practice

Referrals increase your chances of interviewing at Franklin Fitch by 2x

Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

Child care support

Student loan assistance

Disability insurance

Tuition assistance

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