Sr. Engineer, Software

Overview of Job Function

As a Senior Software Engineer, you will take deep technical ownership of significant product features and subsystems within Verint's QM and PM platform. You will lead the design and implementation of complex fullstack capabilities, mentor peers, contribute to architectural decisions, and partner with a globally distributed engineering team to ship highquality, enterprisegrade software. This role demands handson engineering excellence and the ability to influence technical direction within your squad and beyond. You will work on software that directly impacts how enterprise customers manage workforce performance and customer interactions at scale.

• Design, develop, and maintain productiongrade fullstack features spanning Java/C# backend services, REST/GraphQL APIs, and React/Ext JS frontend applications.

• Lead implementation of complex, highimpact features from API design through polished, accessible UI delivery.

• Architect scalable microservices and modular frontend components supporting high concurrency and enterprisescale data volumes.

• Own design and architecture reviews for your squad; drive API contract definitions, data model decisions, and service boundary design.

• Proactively identify and resolve performance bottlenecks, security vulnerabilities, and technical debt.

• Set code quality standards through exemplary contributions and constructive, thorough peer reviews.

• Write comprehensive unit, integration, and endtoend automated tests using JUnit, Jest, Playwright, and Cucumber (BDD).

• Champion testdriven development (TDD) and behaviordriven development (BDD) practices within the squad.

• Investigate and resolve complex defects through rigorous rootcause analysis and welltested fixes.

• Define and uphold the squad's Definition of Done and peer review standards.

• Lead triage and resolution of Tier2/3 production incidents within agreed SLA windows.

• Drive postincident reviews and implement corrective and preventive actions.

• Establish and maintain observability practices for your product area: logging, metrics, and distributed tracing.

• Maintain and improve runbooks, incident playbooks, and operational documentation.

• Mentor midlevel and junior engineers through detailed code reviews, pair programming sessions, and design discussions.

• Contribute to architectural and engineering standards at the squad and chapter level.

• Participate in and occasionally lead internal tech talks, knowledgesharing sessions, and engineering guild discussions.

• Help define and evolve the team's technical practices in partnership with the Principal Engineer and Tech Leads.

• Integrate AI/ML capabilities into product features including LLMpowered analytics, automated quality scoring, speechtotext, and predictive models.

• Evaluate and pilot emerging technologies; propose adoption where they improve product quality, customer outcomes, or team velocity.

• Lead refactoring and modernization initiatives that reduce complexity and improve longterm platform maintainability.

• Work in crossfunctional squads with Product Managers, UX Designers, QA Engineers, DevOps, and Data Engineers.

• Actively participate in all Agile Scrum ceremonies; provide accurate effort estimates and proactively surface risks, blockers, and dependencies.

• Build and maintain CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps); containerize services with Docker and deploy to Kubernetes clusters (EKS/AKS).

• Collaborate effectively with distributed engineering teams in Atlanta, Israel, and India using async communication practices.

• Bachelors degree in computer science, Engineering or related field.

• 5 years' experience in design and programming large scale applications through all phases of the software development life cycle including testing, implementation and auditing.

• Proven track record of delivery of complex, fullstack features endtoend.

• Experience mentoring mid to entry level engineers and influencing technical direction within a crossfunctional squad.

• BackEnd: Strong proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate) and/or C# (.NET / .NET Core). Solid understanding of RESTful API design, OAuth 2.0/JWT, and microservices patterns.

• FrontEnd: Proficiency in JavaScript/TypeScript with handson React experience (hooks, context, Redux or equivalent). HTML5, CSS3, and WCAGcompliant accessible UI development. Ext JS / Sencha familiarity is a plus.

• Databases: Strong working knowledge of relational databases (PostgreSQL, MS SQL, Oracle) including schema design and query optimization. Solid exposure to NoSQL stores (Redis, Elasticsearch, MongoDB).

• Cloud and Infrastructure: Handson experience on AWS or Azure. Docker and Kubernetes proficiency. Understanding of cloudnative patterns and serverless architectures.

• Testing: JUnit/TestNG/Jest, integration and E2E tests (Playwright, Cypress, Selenium). BDD with Cucumber is a plus.

• CI/CD and DevOps: Practical experience with Jenkins, GitHub Actions, or Azure DevOps. Git branching strategies, pull requests, and semantic versioning.

• AI and Emerging Tech: Experience consuming LLM APIs, prompt engineering, or integrating AIpowered features into production workflows.

• Strong analytical and structured problemsolving skills; able to break down ambiguous requirements into welldefined, deliverable engineering tasks.

• Clear and concise written and verbal communication in English; comfortable presenting technical plans to engineering and product stakeholders.

• Experience in workforce management, customer experience, quality monitoring, or enterprise analytics SaaS domains.

• Familiarity with Verint WFO, QM, or PM products or comparable competitive platforms.

• AWS Certified Developer or Azure Developer Associate certification.

• Experience with observability stacks such as Datadog, Grafana/Prometheus, or ELK.

• Contributions to opensource projects or a visible portfolio of personal projects.

• Knowledge of multitenancy patterns, whitelabeling, and internationalization (i18n).

• Exposure to OWASP Top 10 security practices and secure SDLC principles.

Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zerotolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all antidiscrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

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