Technical Support Specialist - Remote

Our client is actively recruiting a dedicated and skilled Technical Support Specialist to join their entirely remote customer service team. This role is perfect for an individual passionate about technology and helping others, offering the convenience and flexibility of working from home anywhere in the US. As a Technical Support Specialist, you will be the primary point of contact for customers seeking assistance with software and hardware issues. Your responsibilities will include troubleshooting technical problems via phone, email, and chat, guiding users through step-by-step solutions, and escalating complex issues to higher-level support teams when necessary. You will maintain detailed records of customer interactions and resolutions in our CRM system, contributing to a comprehensive knowledge base. The ideal candidate possesses excellent communication and active listening skills, with the ability to explain technical concepts in an easily understandable manner. A strong understanding of common operating systems (Windows, macOS), networking basics, and common software applications is required. Experience with ticketing systems and remote support tools is highly advantageous. We are looking for someone with a customer-centric approach, a patient demeanor, and a genuine desire to resolve issues effectively and efficiently. A minimum of 2 years of experience in a technical support or helpdesk role is preferred. An Associate's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is beneficial. This is a fantastic opportunity to advance your career in a supportive, remote-first environment, contributing to exceptional customer satisfaction. If you are a problem-solver with a knack for technology, we encourage you to apply.