Site Lead

Position Overview

The Site Lead is responsible for managing and coordinating facility operations at designated site(s), serving as the primary onsite operational leader. This position ensures the effective delivery of integrated facility management services, maintains high client satisfaction, and drives operational excellence through oversight of building systems, vendor management, and service delivery teams. The Site Lead partners closely with clients and service providers to meet contract deliverables, maintain operational uptime, and implement continuous improvement initiatives.

• Oversee daytoday facility operations and service delivery at assigned site(s), ensuring all building systems function optimally and service standards are consistently met.
• Coordinate and manage integrated facility management services including maintenance, building operations, and vendor performance to ensure seamless service delivery.
• Monitor and maintain operational uptime targets and respond promptly to facility issues and service requests.
• Implement and drive cost savings initiatives and energy consumption reduction programs aligned with client objectives.

• Serve as the primary onsite point of contact for client stakeholders, maintaining strong relationships and ensuring high satisfaction with services provided.
• Address client concerns proactively and resolve issues efficiently to maintain trust and service quality.
• Participate in client meetings and provide regular updates on operational performance, initiatives, and improvements.
• Collaborate with regional and functional peers to ensure consistent delivery of services and best practices.

• Achieve contractual requirements and performance targets including work order management metrics and KPI goals.
• Ensure compliance with all applicable local, state, and federal regulations pertaining to facility operations.
• Maintain thorough understanding of contract requirements and ensure team adherence to service level agreements.
• Support implementation of portfoliowide initiatives and standard operating procedures.

• Supervise and develop onsite team members, providing coaching, performance feedback, and growth opportunities.
• Manage vendor and subcontractor relationships, ensuring delivery of quality services while maintaining safety standards.
• Foster a collaborative team environment and promote a oneteam mentality across service delivery functions.
• Participate in staff succession planning and talent development initiatives.

• Support site operational budget management, contributing to the achievement of budget targets and cost control objectives.
• Assist with tracking expenses and identifying opportunities for operational efficiencies.
• Support timely collection of management fees and reimbursements from thirdparty tenants as applicable.

• Bachelors degree or equivalent work experience in Facilities Management, Building Operations, or related technical field.
• Minimum of 57 years of facility management experience with working knowledge of building systems including mechanical, electrical, architectural maintenance, and building automation.
• Demonstrated experience managing facility operations and coordinating service delivery teams.

• Proficient in base building systems and understanding of maintenance for chiller, boiler, and electrical systems.
• Knowledge of standard business practices and budget management principles.
• Familiarity with CMMS (Computerized Maintenance Management Systems) and work order management processes.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with ability to analyze data and create reports.

• Strong leadership abilities with proven interpersonal and relationshipbuilding skills.
• Excellent verbal and written communication skills with ability to present information clearly to diverse audiences.
• Demonstrated problemsolving ability and strong analytical skills.
• Proven track record of delivering excellent internal and external customer service.
• Strong organizational skills with ability to multitask and prioritize effectively in a dynamic work environment.
• Detailoriented with ability to work both independently and collaboratively in team settings.
• Experience working effectively with subcontractors and vendors to achieve mutual safety and performance objectives.
• Ability to be onsite five days a week.