Director, Design

The Design Team creates exceptional experiences for Loop brands and their customers as we evolve from a postpurchase tool into an autonomous operational intelligence system. Our team spans Product Design, UX Research, and Brand, shaping how AIdriven decisions are expressed across product surfaces and merchant touchpoints. The Director of Design will lead Loops design function through a pivotal transition: from designing interfaces that merchants navigate to designing systems that act on their behalf. In this role you will establish and evolve our design system, visual identity, and AI interaction patterns, ensuring that as Loops engine gets smarter and more autonomous merchants and shoppers always understand whats happening and why.

• Cultivate and empower the design team through hiring, mentorship, and building the culture and processes needed to design for AIfirst products.
• Serve as the senior leader across Product Design, UX Research, and Brand, connecting the work of each discipline into a unified design strategy.
• Embrace a multifaceted role where youll take ownership of both strategy and execution as Loop transitions from reactive tooling to autonomous operational intelligence.
• Collaborate with Engineering, Product, Data, and Marketing teams to make Loop the leading AIpowered postpurchase intelligence platform for independent commerce.
• Lead the design vision for surfaces where AI makes autonomous decisions, returns resolutions, shipping exceptions, policy recommendations, ensuring outcomes are always legible, trustworthy, and merchantcontrolled.
• Lead by example in designing for explainability: creating patterns that translate system decisions into plainlanguage rationale that merchants and shoppers can read, trust, and override when needed.
• Act as the voice of merchant trust, sharing designinformed insights about where AIdriven decisions build or break confidence and shape how Loop becomes the most trusted autonomous operations platform in ecommerce.

• 7+ years of Product and UX Design experience, with meaningful exposure to AIpowered or agentdriven product surfaces.
• 5+ years of team leadership and management in design, ideally through a significant product platform shift.
• User Research and Brand Design experience is heavily preferred.
• Ecommerce or fintech experience is highly valued, particularly in environments where design shapes highstakes transactional trust.
• Experience designing B2B products, admin interfaces, merchant dashboards, and customerfacing resolution flows is required.
• Experience designing for AI explainability, autonomous decision systems, or trust architecture is a strong differentiator.

$180,000 - $250,000 per year. This position is also eligible for an annual performance bonus expected to be 15% of your base salary.

• Benefits include medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401(k), monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.