Shift Supervisor

We are hiring for a shift Supervisor at Mastiha Union Market. Mastiha is a growing food brand rooted in Greek tradition and modern taste. We specialize in premium pita, baked goods, and prepared foods that emphasize thoughtful sourcing, bold flavor, and everyday rituals worth slowing down for. Our Union Market location program is a critical channel for brand growth, customer feedback, and community connection.

We are seeking an organized, energetic, and customer-focused Shift Supervisor to lead our tream. This role is responsible for executing a high-quality presence, driving sales, managing inventory, staff, and representing the Mastiha brand with warmth and professionalism.

The ideal candidate thrives in a fast-paced environment, enjoys engaging directly with customers, and takes pride in building an inviting, premium market experience.

Key Responsibilities

Store Operations

• Execute opening and closing procedures
• Manage the team during the shift.
• Ensure store and product reflects premium brand standards
• Maintain proper food handling and safety standards

Sales & Customer Experience

• Provide knowledgeable, friendly service to customers
• Educate customers on product ingredients, sourcing, and preparation suggestions
• Drive sales through sampling, storytelling, and upselling
• Build relationships with repeat customers

Sales Support

• Accurately process transactions using POS system
• Handle cash and digital payments responsibly
• Maintain an organized, well-stocked display throughout the shift
• Restock product and packaging as needed

Inventory & Logistics

• Track inventory levels and communicate restock needs
• Maintain accurate sales reporting and cash reconciliation
• Coordinate product pickup from production facility
• Manage equipment organization and supply levels

Brand Representation

• Execute consistent brand standards
• Gather customer feedback and insights
• Support product launches and seasonal promotions
• Represent company values of hospitality, quality, and integrity.

Qualifications

• 13 years experience in retail, hospitality, food service, or farmers markets
• Strong interpersonal and communication skills
• Ability to lift 4050 lbs and work outdoors in varying weather
• Reliable transportation preferred
• Highly organized and dependable
• Comfortable handling cash and using mobile POS systems
• Food safety certification a plus
• ABCA License is a plus

Schedule Expectations

• Weekend availability required
• 35-40 hours per week

Compensation & Benefits

• Hourly pay + tips based on experience
• Opportunity for performance-based bonuses
• Growth opportunities as the company expands into retail and CPG channels
• Employee discounts on products
• A supportive, food-focused team environment

More detail about Mastiha, please visit