Customer Service Representative
Job Description
* Maintains database by entering new and updated customer and account information.
* Prepares source data for computer entry by compiling and sorting information.
* Establishes entry priorities.
* Processes customer and account source documents by reviewing data for deficiencies.
* Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
* Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
* Maintains data entry requirements by following data program techniques and procedures.
* Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
* Combines data from both systems when account information is incomplete.
* Purges files to eliminate duplication of data.
* Tests customer and account system changes and upgrades by inputting new data.
* Secures information by completing database backups.
* Maintains operations by following policies and procedures and reporting needed changes.
* Maintains customer confidence and protects operations by keeping information confidential.
* Contributes to team effort by accomplishing related results as needed.
Company Details
Blue Pine Enterprises Ltd is a Canadian commercial landscape construction company headquartered in Surrey, British Columbia, with an additional office on Vancouver Island. Founded in 2000, it was started by Mike Lalonde, who launched the business after a decade working in the landscaping trade. From its early days, Blue Pine prioritized exceptional customer service, quality workmanship, and integrity. Leadership under Mike Lalonde (President) and a team of dedicated project managers has guided the companys expansion.To stay competitive, Blue Pine continually reinvests in its operations including maintaining a modern fleet of equipment to handle varied and complex projects. They also emphasize long-term relationships with clients, suppliers, and their own staff. On the environmental front, Blue Pine has adopted sustainability practices like a no-idling policy, reducing paper use, and educating employees about energy and site-material planning.
