Service Operations Manager

Our client, a leading provider in the hospitality and tourism sector, is seeking an experienced and dynamic Service Operations Manager to lead their team in Oklahoma City, Oklahoma, US . This role is pivotal in ensuring the delivery of exceptional guest experiences and maintaining operational efficiency across all service departments. The ideal candidate will possess a strong background in hospitality management, excellent leadership skills, and a proven ability to drive service excellence and staff performance.

As a Service Operations Manager, you will be responsible for overseeing daily operations, including service staff management, quality control, inventory management, and budget adherence. You will develop and implement standard operating procedures, train and mentor staff, and resolve guest issues promptly and effectively. This position requires a hands-on approach, a keen understanding of customer service dynamics, and the ability to foster a positive and productive work environment. Strong communication, problem-solving, and organizational skills are essential for success in this demanding role.

Key Responsibilities:

• Manage and supervise daily operations of service departments to ensure optimal performance.
• Lead, train, and motivate service staff to achieve high standards of customer service.
• Implement and enforce service standards and operational policies.
• Monitor and control operational costs, including labor and supplies.
• Manage inventory levels and ensure efficient stock rotation.
• Handle guest feedback and resolve complaints to ensure satisfaction.
• Collaborate with other department managers to coordinate activities and improve overall operations.
• Develop and implement strategies to enhance guest experience and loyalty.
• Ensure compliance with health, safety, and sanitation regulations.
• Conduct performance reviews and provide ongoing coaching to staff.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
• Minimum of 3-5 years of experience in a management role within the hospitality or tourism industry.
• Proven track record of success in service delivery and operational management.
• Strong leadership, team-building, and motivational skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in POS systems and other relevant hospitality software.
• Exceptional customer service and communication skills.
• Ability to work flexible hours, including weekends and holidays.

This is a significant opportunity to make a tangible impact on guest satisfaction and operational success within a thriving hospitality organization. If you are a dedicated leader passionate about service excellence, we invite you to apply.