Hotel Operations Manager - Remote Support

Our client is looking for an experienced and dynamic Hotel Operations Manager to oversee operations for properties primarily located in the **Portland, Oregon, US** area. This hybrid role offers a blend of remote work flexibility and on-site engagement to ensure the highest standards of guest service and operational efficiency. The ideal candidate will have a proven background in hospitality management, a keen eye for detail, and a passion for delivering exceptional guest experiences. You will be responsible for managing daily operations, leading and developing staff, implementing cost-control measures, and ensuring compliance with all safety and health regulations.

Key Responsibilities:

• Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Develop and implement strategies to maximize revenue and guest satisfaction.
• Manage departmental budgets, forecasts, and financial performance.
• Recruit, train, motivate, and manage hotel staff to ensure high performance.
• Conduct regular inspections of property and facilities to ensure quality standards are met.
• Handle guest complaints and ensure prompt resolution to maintain customer loyalty.
• Implement and monitor operational policies and procedures.
• Collaborate with marketing and sales teams to drive business.
• Ensure compliance with all local, state, and federal regulations, including health and safety standards.
• Utilize operational software and reporting tools to monitor key performance indicators.
• Conduct virtual team meetings and provide remote guidance to on-site staff.
• Perform on-site quality checks and strategic planning sessions as required.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role.
• Demonstrated leadership abilities and strong people management skills.
• Excellent understanding of hotel operations, including P&L management.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Strong problem-solving and decision-making capabilities.
• Exceptional customer service and communication skills.
• Ability to work effectively in both remote and on-site environments.
• Knowledge of industry trends and best practices.
• Must be authorized to work in the United States.

This is an exciting opportunity for a hospitality leader to make a significant impact within a growing organization. If you are a strategic thinker with a commitment to excellence, we encourage you to apply.