System Engineer

Note: Travel Requirements - Clean driving record over the past 7 years required. * Mobility: Ability to travel to various sites within the CRSA region of Iowa. ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%. * Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin -Contractor will use state fleet vehicle for travel. Essential Functions and Responsibilities * Regional Technical Support & Coordination (35%) 1. 2. No overnight travel required 3. 4. * Endpoint Management & Automation (25%) 1. 2. 3. * Maintain comprehensive inventory documentation within the ITSM system.Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell * Application & Productivity Support (20%) 1. 2. 3. * Network Infrastructure & Connectivity (10%) 1. Cisco and Meraki 2. 3. * Administration & Compliance (10%) 1. 2. 3. PRN - infrequent Requirements * Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS. * Availability: Participation in an on-call rotation as necessary to support critical business functions. * Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration. * Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.). * Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits.Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value * Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components * ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.