Implementation Manager

About the Role

The key to Supernova's success is largely dependent on our high performing Program Management Team. As a Program Manager, you will manage and be responsible for the implementation of Supernova’s SBL platform for our enterprise clients.

You will work closely with internal and external project and technology teams to demonstrate the capabilities of the Supernova platform and manage the overall client onboarding process. In collaboration with solutions engineers and business analysts, you will be responsible for defining the scope of work and the timeline to deliver the final solution to the client. To succeed in this role, a good understanding of Supernova platform capabilities and business/operation processes are required.

Responsibilities

• Manage the overall project scope and timeline to onboard new clients and also subsequent delivery phases for established clients
• Facilitate requirements gathering with the client to define the user experience, business and operations workflows
• Hold both internal and external team members accountable for the delivery of the defined milestones
• Work and collaborate with diverse resources to meet timeline objectives
• Identify and escalate project risks and issues that affect scope and delivery
• Participate in ongoing business process standardization
• Provide accurate and timely project communication, status and schedule updates to internal and external stakeholders

Qualifications

• Bachelor's degree
• 3-5+ years of project management experience
• Demonstrated success in executing on project plans and/or operational improvements
• Strong interpersonal skills and ability to connect with a diverse customer and employee population
• Proven ability to manage projects in a fast-paced environment
• Good communication skills
• Client-focused, positive and professional attitude
• Organized, detail oriented, accurate and responsive
• Financial, banking and/or lending industry experience highly preferred
• Familiar with the Atlassian products (Confluence and Jira)
• Prior experience in SaaS implementation is preferred

Our Employee Benefits(Chicago Only)

At Supernova Technology, we provide a robust benefits package to support the health and well-being of our employees. Our offerings include:

• Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents.
• HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses.
• Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage.
• Compensation: $90,000 - $120,000 per year
• Retirement Savings: 401(k) plan with employer contributions.
• Employee Assistance Program (EAP): Confidential support services, including free therapy sessions.
• Paid Time Off: Flexible PTO policies.
• Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more.

Note: Actual salary at the time of hire may vary and may be above or below the range based on various factors, including but not limited to, the candidate's relevant qualifications, skills and experience, and the location where this position may be filled.

Our Core Values

Our core values drive everything we do. At Supernova, we...

• Form, execute, and communicate new ideas that add value to our employees and customers
• Strive through obstacles and failures
• Follow-through on promises or commitments to others, accept responsibility, and answer for actions & decisions
• Listen to, understand, and support our employees and customers
• Act with speed, positive attitude, and flexibility
• Exceed expectations and surpass ourselves every day; we embrace a sense of pride and never stop growing

Join us and make an impact while growing your career at Supernova!