Application Implementation & Business Process Analyst

Up to 50% travel may be required for this positon.

Job Summary

The Direct Marketing Group (DMG) Business Unit is creating an Application and Process Support Team consisting of Subject Matter Experts (SMEs). The Application and Process Support Team is responsible for managing the standardization and migration from existing legacy Management Information Systems (MIS) solutions to Enterprise MIS solutions.

SMEs will support the functional areas of Finance, Customer Service, Estimating, Planning, Purchasing, Scheduling, Shop Floor Data Collection and Shipping/Receiving.

Responsibilities

• Key areas of focus as they relate to DMG’s Enterprise MIS solutions include Business Assessment, Process Assessment, Process GAP Assessment, Functional Requirements Gathering, Solution Testing & Implementation, Solution Training, Training Effectiveness Assessment, Process Compliance Auditing and Solution Compliance Auditing.
• Collaborates on material design, development, recommend changes and adaptations to materials based on actual experience gained with the materials when used in the plants.
• Provides technical support for web-based and other alternative methods of delivery.
• By partnering with the Business Unit, identifies problems, trends and/or performance gaps as they relate to the employee effectiveness. Collaboratively develops appropriate strategies to help move the organization to a high performance environment.
• May serve as Project Manager in the implementation of specific programs. Communicate directly with key operational stakeholders to set implementation strategy.
• Applies standard evaluation methodologies for measuring training effectiveness and analyzes evaluation data.
• Prepares, copies, and distributes participant materials, including but not limited to pre-work, participant guides/workbooks, handouts, post-assessments, etc.
• Consult with business unit to gain knowledge of their daily operations, define their training needs and make recommendations to help them achieve their goals.

• Key Competencies
  • Technical Capacity
  • Communication Skills
  • Documentation Skills
  • Presentation Skills
  • Collaboration
  • Teamwork Orientation
  • Project Management
  • Change Management
  • Process Value Stream Mapping