Operations Manager

Position Summary

The Operations Manager is a high-impact operational partner responsible for supporting the performance, growth, and day-to-day operations across Allied OMS practices. This role works closely with the Vice President of Operations, Practice Administrators, surgeons, and cross-functional teams to improve operational consistency, patient experience, financial performance, and team accountability throughout the organization.

Reporting to the Vice President of Operations, this position is ideal for a motivated, hands-on leader with multi-site healthcare experience who thrives in fast-paced environments, embraces change, and enjoys building strong relationships with practice teams. The ideal candidate brings a strong work ethic, a collaborative mindset, and a “can-do” mentality with the drive to help practices improve and grow.

Practice Partnership & Operational Support

• Build strong working relationships with Practice Administrators, surgeons, and team members across practices
• Partner closely with practices to identify operational opportunities and implement improvement plans
• Provide regular onsite operational support and coaching to practices as needed
• Support practices in achieving goals related to patient experience, scheduling efficiency, productivity, staffing, and financial performance
• Help reinforce accountability, consistency, and operational follow-through at the practice level

Performance Improvement & Analytics

• Monitor and analyze operational KPIs and practice performance trends
• Assist practices in developing and executing targeted action plans to improve results
• Partner with leadership to support revenue growth, operational efficiency, and margin improvement initiatives
• Utilize data to identify opportunities, track progress, and drive accountability
• Support Monthly Business Reviews (MBRs) and follow-up on operational priorities and initiatives

Change Management & Project Execution

• Lead and support implementation of new systems, workflows, and operational initiatives across the organization
• Serve as a change champion by helping practices adapt to evolving processes and organizational priorities
• Partner cross-functionally with departments including Revenue Cycle, HR, IT, Marketing, and Finance to support operational execution
• Support integration activities for newly acquired practices and assist with onboarding initiatives as needed
• Help standardize workflows, processes, and best practices across the Allied OMS platform

Leadership & Team Development

• Coach and support Practice Administrators and emerging leaders
• Foster a collaborative, positive, and accountable culture across practices
• Help identify and share operational best practices throughout the organization
• Support hiring, onboarding, and retention efforts in partnership with HR and practice leadership
• Lead through influence and relationship-building in a physician-led environment

Compliance & Risk Management

• Ensure consistent adherence to regulatory and compliance standards across all locations
• Partner with Compliance and HR on audits, investigations, and risk mitigation
• Maintain operational readiness across a multi-state regulatory environment

Qualifications

• Bachelor’s degree preferred in business, healthcare administration, or related field
• 3–5 years of progressive multi-site healthcare or dental operations experience preferred
• Experience in oral surgery, dental specialty, healthcare operations, or physician practice management strongly preferred
• Demonstrated ability to build relationships and influence teams without direct authority
• Strong financial acumen with experience influencing or owning P&L performance

Core Competencies

• Enterprise thinker, hands-on executor
• Strong operator with systems mindset
• Influential leader in physician-partnered environments
• Data-driven and performance-focused
• Experienced in change management and growth environments
• High accountability and ownership mentality

Travel Requirements

• Travel as needed across supported markets (~50%)

Why Allied OMS

• Rapidly growing, multi-state OMS platform
• Opportunity to shape operational strategy at scale
• High-impact role with direct influence on growth and performance
• Collaborative, clinically driven culture