Host/Hostess

POSITION SUMMARY: Customer Service orientated position primarily responsible for greeting and welcoming, seating, and thanking guests at the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for guest service.

• Greets and seats all guests in a friendly
• Assists in maintaining the overall guest flow of the
• Ensures seating service is rotated among server area assignments whenever
• Opens doors for arriving and departing
• Remains visible in the FOH and forward facing the main
• Occasionally delivers food and drinks to guests when extra assistance is
• Interacts verbally with all guests creating a friendly and upbeat
• Completes assigned opening and closing side work as
• Participates in the clearing and resetting of the dining room tables using Applebee’s team delivery
• Observes guests, responds to requests, and anticipates guests’
• Maintains a clean and organized work
• Ability to explain and demonstrate usage of Tabletop Electronic Devices to
• Ability to drive sales with suggestive selling
• Accommodates any special needs of guests such as booster chairs, high chairs,
• Manages the waitlist when the restaurant is
• May occasionally be scheduled to serve guests in a Carside To-Go or Server
• Fills out feature
• Assists in general Front of House maintenance functions including:
  • maintaining restrooms
  • light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
  • washing and/or wiping windows
  • sani-bucket rotation
  • setting up the expo line
  • emptying trash
  • rolling silverware
  • maintaining restaurant curb appeal

• Phone
• Soda fountain operation
• Tabletop Electronic Device
• Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers

MINIMUM QUALIFICATIONS:

• Friendly and engaging demeanor
• 16+ years old
• Prior work experience preferred
• Reading, writing, and verbal communication skills required
• Bi-lingual experience a plus
• Reliable transportation required
• Ability to build relationships
• Ability to be a team player
• Ability to follow manager instructions and guidance
• Ability to communicate and behave professionally at all times

• Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the
• Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per
• Mobility required during the entire
• Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in
• Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift and bus pans, and trays frequently weighing 25
• Must be able to speak clearly and listen attentively to guests and other
• Transports and carries objects such as high chairs up to 15 pounds up to 15 times per

Travel: Less than 5%

WORKING CONDITIONS: Subject to wet floors and loud noises, fast-paced, outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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