Project Manager

Position Summary

The Project Manager is responsible for leading customer programs and coordinating cross-functional project execution from order request through delivery and project closeout. This role serves as the primary interface and internal advocate between customers and internal teams, ensuring alignment on schedules, deliverables, priorities, risks, and communication throughout the project lifecycle. The position plays a key role in driving successful project outcomes while building strong, long-term customer relationships.

Key Responsibilities

• Manage customer programs and projects through planning, execution, delivery, and closeout.
• Build and maintain strong customer relationships through proactive communication, responsiveness, and consistent project execution.
• Serve as the primary point of contact for customers regarding project status, schedules, deliverables, and escalations.
• Develop, maintain, and communicate project milestones, action items, and risks.
• Coordinate cross-functional activities between engineering, manufacturing, and field service teams.
• Monitor project progress and drive issue resolution to maintain schedule and customer commitments.
• Lead customer meetings, status updates, and internal project reviews.
• Coordinate schedule changes, expedited requests, and recovery plans as required.
• Track customer and internal deliverables to support successful project execution.
• Support long-term customer satisfaction and account growth by identifying opportunities to improve service, collaboration, and overall customer experience.

Qualifications

• 3-5 years’ experience in project management, customer program management, or account management within a manufacturing, product development, or industrial environment.
• Strong customer communication and relationship management skills.
• Demonstrated ability to manage multiple projects and priorities simultaneously.
• Experience coordinating cross-functional teams and driving project execution.
• Strong organizational, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office, project scheduling, and project tracking tools.

• PMP, CAPM, or related certification preferred.