Technical Support Engineer II

JOB SUMMARY: The Technical Support Engineer II is responsible for providing leading edge technical support to Indium Corporation's customers and potential customers

ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

Provide expert technical assistance and guidance to Indium's customers and potential customers to resolve soldering process related issues

Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium Corporation, to develop strategies to maintain existing accounts and to acquire new business

Utilize in-depth knowledge of Indium's materials and SMT, coupled with knowledge and capability in statistical analysis and DOE's, to optimize the use of Indium's soldering materials in the customer's process

Provide product and process training within Indium, to customers, and at industry conferences

Using Indium's SimLab, as well as equipment at equipment partner sites, execute process optimization, product characterization and benchmark testing of Indium's soldering materials to meet/exceed defined performance requirements

Develop and maintain strong technical relationships and collaborate with industry partners and equipment suppliers

Provide technical support to Indium's Marketing and Marcom departments in the development of new materials and test methods to characterize them

Communicate technical insights and product performance data collected from customer visits and evaluations to pertinent departments within Indium including R&D, Quality, Manufacturing and Technical Support

Assist in the development of internal and external test methods

Develop and maintain hands-on knowledge and expertise of the processes and equipment used in the various soldering processes and SMT Industries, including, but not limited to, solder paste printing, dispensing, 3-D Inspection, placement, reflow, dipping, X-Ray, ICT, and rework

Participate in scale-up of soldering materials in development

Disseminate/share key technical knowledge within Indium via reports and/or participation in weekly/monthly group meetings

Participate in applicable professional societies, industry consortia, and industry standards development groups to promote Indium's image, maintain contact with industry leaders/experts and determine performance requirements for Indium's new and existing materials

Build strong technical relationships with targeted individuals at Indium's largest current and target customers

Plan, prepare and present quality technical papers and presentations at technical conferences, seminars, and customers, as well as in support of new product introductions

Perform other duties and special projects as assigned

REQUIREMENTS:

Technical undergraduate degree (BS in Chemistry/Physics/Metallurgy/Materials Science or Engineering discipline)

A strong technical curiosity and problem solving skills

Desired: Experience in process engineering or applications engineering in various soldering applications including but not limited to surface mount technology in the PCB Assembly industry, with specific expert knowledge of solder paste printing, volume measurement, and reflow equipment and process knowledge

Fluent in English; second language skills in Spanish and/or Chinese, a plus

Documented training and proven experience using statistical analysis techniques and statistical software (Green Belt or Black Belt certification desired)

In-depth knowledge of pertinent test methods and standards as it relates to soldering materials characterization and performance (printing, HIP, voiding, SIR, etc.)

Strong interpersonal, communication and presentation skills

Ability to work cooperatively and effectively in a cross-functional team environment

Ability to travel with limited notice

Proficient in Word, Excel, PowerPoint, JMP or Minitab, a plus

SMTA Certified Process Engineer, a plus