Coordinator, LS

The Lien Services Coordinator is responsible for handling incoming mail, conditional payment reporting, outreach for Proof of Representation documents, Medicare Advantage Plan (“MAP”) Affidavit and HIPAA release, and outreach to MAP, Part D, Medicaid programs and Medicare contractors. This coordinator role is not outwardly client facing at this time but will work closely with outside vendors and internal staff. Each coordinator is responsible for successful communication, timely responses and providing overall excellent service. If you thrive in a fast-paced environment that emphasizes individual accountability with the support of a team structure, come join us!

About the Day to Day Responsibilities of the Role

• Handle incoming mail, upload/index as directed.
• Routine follow-up on Letters of Authority and/or Proof of Representation documents.
• Routine follow-up on HIPAA release for MAP services.
• Outreach to Medicare Advantage, Part D, and Medicaid Programs.
• Follow-up with Map/PartD/Medicaid to obtain lien letter
• Conditional payment reporting to Medicare contractors.
• Follow-up with Medicare contractors to obtain Conditional Payment letters.
• Responsible for sending out assigned documents.
• Responsible for following up with client on all missing information/documentation.

• Detail-oriented, organized, and quality focused
• Customer service and communication skills, both verbal and written
• Excellent technical skills and working knowledge of Microsoft Office
• Able to work independently, self-directed, highly motivated
• Desire to work in a fast-paced, professional, team-focused environment
• Flexible and adaptable
• 0-2 years’ experience
• Associate’s or bachelor’s degree preferred