Program Manager

Program Manager – Enhanced Care Management (ECM) & Community Supports

California (Hybrid Remote with Statewide Travel)- MUST LIVE IN CALIFORNIA

$35–$45/hour DOE

Social Services | Healthcare | Housing | CalAIM

About the Role

Mystis Adult & Family Services, California, is seeking an experienced Program Manager to oversee service delivery, staff performance, client outcomes, compliance, and community partnerships across multiple California counties.

This is a leadership position for someone who thrives in fast-paced environments, enjoys solving complex problems, and is passionate about helping vulnerable individuals access housing, healthcare, and critical community resources.

The Program Manager will supervise intake and care coordination activities, support staff development, monitor program compliance, advocate for clients, and help build operational systems that drive successful outcomes.

This is not a passive management position. We are looking for a hands-on leader who can balance field work, staff supervision, client advocacy, compliance oversight, and program development.

What You'll Do

• Supervise and support Intake Specialists, Care Coordinators, Housing Navigators, and other program staff.
• Monitor client engagement, service delivery, and successful outcomes.
• Oversee Enhanced Care Management (ECM), Community Supports, housing, medical coordination, and referral activities.
• Review documentation for quality, timeliness, and compliance.
• Advocate for clients with healthcare providers, hospitals, managed care plans, housing providers, legal aid organizations, and community partners.
• Assist staff with high-acuity and complex client situations.
• Build relationships with community-based organizations throughout California.
• Organize and attend resource fairs, outreach events, community meetings, and conferences.
• Analyze program challenges and develop operational solutions.
• Create workflows, improve processes, and strengthen program accountability.
• Partner closely with executive leadership to support organizational growth and program expansion.
• Travel throughout California to support staff, clients, partners, and program operations.

What Makes This Position Different

Mystis is a growing organization. We are looking for a builder, not someone looking to maintain a fully developed system.

The ideal candidate is comfortable:

• Creating structure where structure does not yet exist.
• Building workflows and operational processes.
• Solving problems independently.
• Managing competing priorities.
• Working in an evolving environment.
• Holding staff accountable while providing coaching and support.
• Taking ownership of outcomes.

If you need a highly structured environment with every process already defined, this position may not be the right fit.

QualificationsRequired

• Bachelor's Degree in Social Work, Human Services, Public Health, Healthcare Administration, Psychology, Sociology, or related field (or equivalent experience).
• Minimum 5 years of experience in social services, healthcare, housing, homeless services, behavioral health, care coordination, or related fields.
• Minimum 3 years of supervisory or management experience.
• Experience working with high-acuity populations.
• Strong knowledge of care coordination and client advocacy.
• Ability to travel throughout California as needed.
• Valid driver's license and reliable transportation.

Preferred

• Experience with CalAIM programs.
• Experience with Enhanced Care Management (ECM).
• Experience with Community Supports.
• Experience working with Medi-Cal and Managed Care Plans.
• Experience overseeing multi-county programs.
• Experience managing remote or hybrid teams.

What We're Looking For

We're seeking someone who:

✔ Takes initiative

✔ Solves problems

✔ Builds systems

✔ Leads by example

✔ Advocates fiercely for clients

✔ Coaches and develops staff

✔ Understands healthcare and social service systems

✔ Communicates effectively with community partners

✔ Maintains high standards for compliance and documentation

✔ Can help scale programs while maintaining quality

Benefits

• Competitive compensation and benefits 401k, Free Life Insurance
• Flexible hybrid work environment
• Professional development opportunities
• Mission-driven culture
• Opportunity to help shape and grow programs that make a meaningful impact throughout California

Mystis Adult & Family Services is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.