Customer Service Representative

Position Title: Administrative - Customer Service Representative I

Location: Tempe, AZ, USA 85282-3428

Duration: 03 months Contract on W2 (Possible extension)

Position Description:

• The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
• Customer service agents may be inbound, outbound, or a combination of both.

Job Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:

• High school diploma or GED preferred.
• 0-2 years of customer service-related experience required.

Additional Info:

• Have Warehouse Experience
• Shift Details: Monday-Friday 7:30am to 4:00 p.m