EFT Operator

SUMMARY

Processes a variety of critical transactions involving EFT operations to include the processing of incoming and outgoing ACH transactions, ACH Returns and calculation of daily system totals for ACH. Will be trained to process incoming and outgoing wire transfers as well as maintenance for Online Banking, Telephone Banking and debit cards. Cross training for all EFT related functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

As an EFT Operator this individual must be fully trained to:

• Process incoming and outgoing ACH and ACH Returns. Setup ACH Auto Transfers. Calculate Daily ACH system totals.
• Input password resets and unlock users on the Banno Online Banking system.
• Input PIN resets and account status changes on iTalk Telephone Banking system.
• Input changes and add users to the Banno Online Banking system. Generate welcome packages to new users and perform appropriate maintenance to resolve related Online Banking issues, as needed.
• Print daily reports out of Synergy Express system and review Online Banking reports for account status changes and deleted accounts and complete required maintenance. To also review and perform needed maintenance on the PassPort card system.
• Input changes and add users to Mobile Check Deposit both consumer and business. Generate welcome letters and packages for mailing.
• Input changes and add users for Bank to Bank Transfers. Generate welcome letters and packages.
• Input and/or verification of outgoing wire transfers and the processing of incoming wire transfers.
• Processing of Reg E claims for disputed debit card and ACH transactions.
• Assumes additional responsibilities as requested.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated ability to process critical transactions, execute decisions, and prioritize.
• Detail oriented, organized and possess multi-tasking capability.
• Ability to work productively as a team player as well as independently.
• Strong written, verbal and listening skills.
• Working knowledge of and experience in a Windows environment. Demonstrated computer skills.
• Demonstrated mathematical skills.
• Ability to sell and refer bank products while representing the Bank in a professional and caring manner.
• Ability to follow policy and procedures relating to the security and protection of confidential customer information.