Coordinator, Exam Development

Who We Are CompTIA is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all. Scope Summary The Coordinator, Exam Development manages all aspects of workshop logistics. This role plays a critical role in ensuring smooth and successful SME workshops held at CompTIA’s HQ office suite. This role provides comprehensive administrative, operational, and logistical support for the Exam Services team. This candidate needs to be based in the Chicago area and will be required to come onsite 50% of the time. Essential Duties and Responsibilities Coordinate and maintain the calendars/schedules of the Exam Services Team for both workshop related meetings and/or internal CompTIA business meetings
Order all catering along with beverages and snacks (as needed) for workshops and communicate with applicable departments/staff regarding catering logistics
Create, maintain, and improve (as needed) electronic record-keeping for agreements, applications, resumes, and other SME-related information and data.
Support Exam Services Team by handling vendor/ participant billing/invoicing
Support exam development team by creating, maintaining, and improving electronic filing systems for SME NDA’s, SME applications, SME resumes, and SME database
Manage pre- and post-workshop communication with SMEs and Exam Services team.
Create SME access accounts and account testing
Coordinate post-workshop communication and set up and compile results of SME survey; Compile and distribute CEU letters
Handle all SME-related invoicing, voucher requests and complete credit card receipt tracking, coordinating with accounting as needed
Facilitate item review sessions during Exam Development workshops, including collaboration sessions and potential other session types
Support exam services team by performing exam quality reviews, producing score reports, and performing quality reviews as needed
Co-manage remote item writing efforts as needed.
Act as back up when necessary, by covering the basic roles and responsibilities of the other members of the Exam Services team. (i.e., access to secure documents, security room, SFTP site, and manage SME meetings, etc.); assist in the facilitation of workshops as needed
Attend occasional dinners with SME groups as a CompTIA liaison.
Other administrative duties as needed. Key Performance Indicators Data Accuracy of communications, schedules, menus, financial and process documentation
Customer (SME) satisfaction with workshop structure
Customer (SME) satisfaction with resources
Customer (SME) satisfaction with food Additional Expectations Employees are expected to model CompTIA's values and reflect them in how they work and collaborate.
Participate in required and role-relevant training to maintain skills, ensure compliance, and support ongoing professional development.
May be required to travel based on role responsibilities and business needs.
Please note that this job description is not intended to provide an exhaustive listing of tasks, activities, or responsibilities required of the employee in this role. Tasks, responsibilities, and duties may change without notice.
Skills and Qualifications
Strong communication and interpersonal skills
Excellent organizational skills, including multitasking, time management, and attention to detail
Experience with building and maintaining positive business relationships
Ability to budget appropriately and process payments
Proven experience with meeting/event planning Education and/or Experience Degree preferred but not required for the role
0-2+ years of direct experience in related field Why Join Us We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today. Our team works hard and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including: Health, Dental, and Vision Insurance & FSA/HSA Plans
Performance bonus up to 10% of base salary
Unlimited PTO & 15 Paid Holidays
Flexible Schedules & Summer Hours
12 weeks of Paid Parental Leave
Sponsored Costco or Sam’s Membership
401K Retirement Plan with 6% company match
Spot Bonuses for going above & beyond
Tuition Reimbursement
Home Office Allowance
Wellness Reimbursement
Student Loan Repayment Broadband Stipend
Expected compensation based on experience and qualifications – $46,000 – $50,000