Customer Support Representative

• Job Title: Customer Support Representative
• Location: Johnston, IA 50131 (100% Onsite)
• Duration: 12+ months contract (high possibilities of extension and conversion into FT)
• Shift: 1st shift Mon-Fri with some OT.
• Pay: $18/hr. on W2- $20.50/hr. on W2

Job Description:

Job Overview

We are seeking a Customer Support Specialist fluent in Portuguese to provide front-line technical support for a wide range of digital and agricultural technology products. This role is responsible for assisting dealers and customers by resolving product-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction.

Support is delivered through phone, email, and chat, while maintaining accurate documentation in a case management system. This position plays a key role in enhancing the customer experience and supporting advanced agricultural solutions.

Key Responsibilities:

• Provide technical support to customers and dealers via phone, email, and chat
• Troubleshoot and resolve product-related issues efficiently
• Document all interactions in the case management system
• Create and maintain online support tools and documentation
• Collaborate with internal teams to resolve complex technical issues
• Support multiple products, including web platforms, mobile applications, and precision agriculture technologies
• Deliver excellent customer service to ensure satisfaction and retention

Required Qualifications:

• Fluency in Portuguese (verbal and written)
• Working proficiency in English (verbal and written)