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EUC Support Engineer

TECEZE
Anaheim, CA ✦ New IT Jobs
Salary & Market Data
Matched to BLS occupational data · California

Job Description

Job Description

Requirement Details:

Title: EUC Support Engineer

Location: Anaheim, CA / Onsite

Schedule: One day per week (Every Wednesday only)

Duration: Through December 2026

This is not a full-time or regular contract role; it is a weekly onsite support role (1 day per week).


Job Description:

  • An EUC Support Engineer provides onsite and remote technical support to end users, ensuring smooth IT operations and high user satisfaction.


Key Responsibilities:

  • Install, configure, and troubleshoot Windows 10/11 and macOS systems
  • Provide L1/L2 desktop and laptop support
  • Manage Active Directory user accounts and permissions
  • Support Microsoft 365, Outlook, Teams, and collaboration tools
  • Configure printers, scanners, and peripheral devices
  • Perform hardware upgrades (RAM/SSD), imaging, and OS deployment
  • Provide basic network support (LAN, Wi-Fi, VPN troubleshooting)
  • Handle tickets using ServiceNow or similar ITSM tools
  • Support meeting room and conference room setups
  • Coordinate with network/server teams for escalations
  • Maintain asset inventory and documentation


Required Skills & Qualifications:

  • Strong knowledge of Windows 10/11 and macOS environments
  • Experience in desktop support and troubleshooting
  • Basic understanding of networking (IP, DNS, DHCP)
  • Familiarity with remote support tools
  • Knowledge of antivirus and endpoint security tools
  • Experience with ITSM tools (ServiceNow, Jira, etc.)


Preferred Qualifications:

  • Associate’s or Bachelor’s degree in IT / Computer Science
  • Certifications such as CompTIA A+ or Microsoft certifications
  • Experience in EUC / Desktop Support environments
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