PROGRAM MANAGER - MANUFACTURING

Job DescriptionJob Description

JOB SUMMARY
The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.

RESPONSIBILITIES

Relationship Management

• Understands client offerings and directs the customer appropriately towards additional or alternative client services
• Works with site Lead PM to provide revenue forecasting by account.

Customer Experience & Satisfaction:

• Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
• Provide verbal and written communication to customers to ensure expectations are met.

Tactical Business Execution:

• Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
• Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.

Commercial/Contract Management:

• Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).

QUALIFICATIONS

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry.
• Knowledge of manufacturing, Engineering and Technical Services.
• Strong written and verbal communication skills.
• Prior experience driving customer account development.
• Prior experience in managing customer revenue growth and commercial management/execution.
• Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Company DescriptionWe're not just a staffing company - we're a people company. At Amtec, we care about helping you reach your unique career goals. Since 1959, we’ve changed the lives of thousands of people for the better - people just like you. It’s our purpose to help you find meaningful work by matching your character, competence, and culture with an organization that truly values what you have to offer.Company DescriptionWe're not just a staffing company - we're a people company. At Amtec, we care about helping you reach your unique career goals. Since 1959, we’ve changed the lives of thousands of people for the better - people just like you. It’s our purpose to help you find meaningful work by matching your character, competence, and culture with an organization that truly values what you have to offer.