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Supervisor
Salary & Market Data
Matched to BLS occupational data · Colorado
Job Description
Supervises and coordinates activities of employees providing customer service by performing the following duties:
• Maintains call distribution system.
• Determines appropriate scheduling of staff based on call volume or other anticipated events.
• Monitors productivity of customer service representatives.
• Monitors calls to observe accuracy and conformity to company policies.
• Answers questions to address customer complaints.
• Performs other related duties as assigned.
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