Warehouse Operations Manager (Remote)

Our client, a leading e-commerce fulfillment provider, is seeking an experienced and driven Warehouse Operations Manager to oversee and optimize their operations in a fully remote capacity. This role is crucial for ensuring the efficient and effective management of inventory, order fulfillment, and shipping processes. As a remote-first position, you will leverage technology and communication tools to lead a distributed team and drive operational excellence across multiple sites. The ideal candidate will have a strong background in logistics, supply chain management, and a proven ability to manage complex warehouse operations from a distance.

Responsibilities:

• Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service levels within the warehouse network.
• Oversee daily warehouse operations, including receiving, put-away, picking, packing, and shipping, ensuring adherence to established procedures and KPIs.
• Manage and optimize inventory control systems to ensure accuracy, minimize discrepancies, and reduce stockouts.
• Lead and motivate a geographically dispersed team of warehouse staff and supervisors, fostering a culture of accountability and continuous improvement.
• Implement and enforce safety protocols and ensure compliance with all relevant health and safety regulations.
• Utilize warehouse management systems (WMS) and other relevant technologies to monitor, analyze, and improve operational performance.
• Collaborate with internal teams (e.g., procurement, customer service, logistics) and external partners to ensure seamless supply chain operations.
• Develop and manage operational budgets, identifying cost-saving opportunities and ensuring fiscal responsibility.
• Drive initiatives for process improvement, lean methodologies, and operational excellence.
• Conduct performance reviews, provide feedback, and support the professional development of team members.
• Analyze operational data to identify trends, bottlenecks, and areas for improvement, presenting findings and recommendations to senior management.
• Ensure timely and accurate fulfillment of customer orders, meeting or exceeding service level agreements.

Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5+ years of experience in warehouse management or operations, with a significant portion in a leadership role.
• Proven experience managing complex warehouse operations, including inventory management, order fulfillment, and shipping.
• Strong understanding of WMS, TMS, and other supply chain technologies.
• Demonstrated ability to lead and manage remote teams effectively.
• Excellent knowledge of lean principles, Six Sigma, and other continuous improvement methodologies.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to develop and manage operational budgets.
• Experience with e-commerce fulfillment is highly desirable.
• Willingness to travel occasionally to physical warehouse locations as needed.

This role is fully remote, supporting operations near **Philadelphia, Pennsylvania, US**. Join our client's innovative logistics team and drive impactful change.