Field Service Engineer - Industrial Automation Systems

Our client, a leading provider of industrial automation solutions, is seeking a highly skilled and customer-focused Field Service Engineer to join their esteemed team in San Antonio, Texas, US . This critical role involves providing on-site technical support, installation, maintenance, and repair of complex automation systems for a diverse industrial client base. The ideal candidate will have a strong background in mechanical and electrical systems, excellent troubleshooting skills, and a commitment to ensuring maximum uptime and customer satisfaction.

Responsibilities:

• Install, commission, and service industrial automation equipment, including robotics, PLCs, and HMI systems.
• Perform routine maintenance and preventive checks to ensure optimal system performance.
• Troubleshoot and diagnose hardware and software issues, identifying root causes of failures.
• Execute repairs and replacements of faulty components efficiently and effectively.
• Provide on-site technical assistance and training to customers on system operation and maintenance.
• Respond to emergency service calls and resolve issues in a timely manner.
• Maintain detailed service reports, documenting all work performed, parts used, and customer interactions.
• Adhere to all company safety policies and procedures, ensuring a safe working environment.
• Collaborate with the engineering and sales teams to provide feedback on product performance and customer needs.
• Manage service inventory and ensure necessary tools and equipment are available.
• Develop and maintain strong customer relationships, acting as a trusted technical advisor.
• Stay current with the latest advancements in industrial automation technologies and company products.
• Effectively manage travel schedules and logistics to cover assigned service territory.
• Ensure customer satisfaction through professional conduct and efficient problem resolution.
• Contribute to continuous improvement of service processes and documentation.

Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering Technology, Mechanical Engineering, Industrial Automation, or a related field.
• 3-5 years of experience in field service, maintenance, or installation of industrial automation systems.
• Strong knowledge of PLCs (e.g., Allen-Bradley, Siemens), HMIs, robotics, and variable frequency drives (VFDs).
• Proficiency in reading and interpreting electrical schematics and mechanical drawings.
• Excellent troubleshooting and diagnostic skills for both hardware and software issues.
• Familiarity with network protocols commonly used in industrial automation.
• Ability to work independently and manage time effectively in a field environment.
• Strong communication and customer service skills.
• Valid driver's license and a clean driving record.
• Willingness to travel extensively within the assigned territory and occasionally beyond.
• Ability to lift and move heavy equipment as needed.
• Relevant certifications (e.g., CFPS, CFD) are a plus.

This is an excellent opportunity for a motivated engineer to join a growing company and contribute to critical industrial operations.