Remote Senior Field Service Engineer - Robotics

Our client, a global leader in advanced industrial automation and robotics, is seeking a highly skilled Remote Senior Field Service Engineer to provide expert technical support and maintenance for their cutting-edge robotic systems. This is a fully remote position, allowing you to leverage your expertise from anywhere in the US. You will play a critical role in ensuring the optimal performance and longevity of our clients' robotic installations through remote diagnostics, troubleshooting, and guiding on-site technicians. Your deep technical knowledge and problem-solving abilities will be essential in resolving complex mechanical, electrical, and software issues.

Responsibilities:

• Provide expert remote technical support for the installation, commissioning, troubleshooting, and repair of industrial robotic systems.
• Conduct remote diagnostics using advanced software tools, analyzing system performance data, and identifying root causes of failures or malfunctions.
• Develop and document detailed technical solutions and repair procedures for complex issues, effectively communicating them to on-site personnel.
• Guide and mentor on-site technicians through complex repair processes, ensuring successful and timely resolution of technical challenges.
• Analyze field service data to identify recurring issues, trends, and potential product improvements, providing feedback to engineering and product development teams.
• Develop and deliver remote technical training programs for customer staff and internal service teams.
• Create and maintain comprehensive technical documentation, including service manuals, troubleshooting guides, and best practice advisories.
• Manage spare parts inventory and recommend necessary parts for repair interventions.
• Ensure all service activities comply with safety regulations, company policies, and customer requirements.
• Collaborate with sales, engineering, and customer support teams to ensure a seamless customer experience.
• Stay at the forefront of robotic technology advancements, continuously expanding knowledge base and expertise.
• Respond to critical service requests promptly, prioritizing tasks to minimize system downtime for customers.

Qualifications:

• Bachelor's degree in Robotics Engineering, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
• Minimum of 7 years of hands-on experience in field service engineering, with a specialization in industrial robotics and automation.
• Proven expertise in troubleshooting and repairing complex electromechanical systems, including servo motors, controllers, sensors, and vision systems.
• Strong proficiency in PLC programming and industrial network protocols.
• Experience with various robotic programming platforms and simulation software.
• Excellent remote diagnostic and problem-solving skills, with the ability to think critically and systematically.
• Exceptional communication, interpersonal, and technical writing skills, with the ability to explain complex technical information clearly.
• Ability to work independently, manage time effectively, and prioritize tasks in a dynamic, remote environment.
• Proficiency in utilizing remote access tools, diagnostic software, and collaboration platforms.
• Willingness to travel occasionally for critical on-site interventions if required.
• Experience in the semiconductor, automotive, or logistics industries is a plus.

This role offers the chance to work with state-of-the-art technology from the convenience of your home office, impacting critical operations for leading global companies.