Field Service Technician - Remote Automation

Our client is a pioneering technology company specializing in advanced automation solutions and is actively seeking a highly skilled Field Service Technician for a fully remote role supporting clients across various industries. This position is ideal for an experienced technician who thrives on solving complex technical challenges independently and remotely. You will be responsible for diagnosing, troubleshooting, and resolving issues with sophisticated automation systems, industrial control systems, and related hardware and software, primarily through remote access and virtual support channels. While this role is fully remote, occasional travel may be required for critical on-site interventions or training.

Key Responsibilities:

• Provide remote technical support and troubleshooting for automation systems, PLCs, HMIs, and SCADA systems.
• Diagnose hardware and software issues using remote diagnostic tools and techniques.
• Guide customers through step-by-step solutions for system repairs and maintenance.
• Perform remote system configuration, calibration, and software updates.
• Document all technical support interactions, resolutions, and system configurations in the CRM system.
• Collaborate with engineering and development teams to identify root causes of recurring issues and suggest product improvements.
• Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Proactively monitor system performance and identify potential issues before they impact operations.
• Provide training and support to customer's technical staff on system operation and maintenance.
• Be available for on-call support and potentially short-duration on-site visits as necessitated by project requirements.

Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering Technology, Industrial Automation, Computer Science, or a related technical field.
• Minimum of 5 years of experience as a Field Service Technician, Automation Engineer, or similar role with a strong focus on remote support.
• Extensive experience with industrial automation hardware and software, including PLCs (e.g., Allen-Bradley, Siemens), HMIs, and VFDs.
• Proficiency in troubleshooting network connectivity and communication protocols (e.g., Ethernet/IP, Modbus).
• Strong understanding of industrial control system architectures and cybersecurity best practices.
• Excellent remote diagnostic and problem-solving skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
• Self-motivated and capable of working independently with minimal supervision in a remote setting.
• Ability to manage multiple support requests simultaneously and prioritize effectively.
• Willingness to travel occasionally (up to 20%) for on-site support or training as required.

This is a unique opportunity for a dedicated technician to excel in a remote-first environment, contributing essential expertise to clients and the company's innovative automation solutions.