Senior E-commerce Operations Specialist - Remote

Our client, a leading innovator in the retail sector, is looking for a highly skilled Senior E-commerce Operations Specialist to join their fully remote team. This role is critical to ensuring the smooth and efficient operation of our client's online sales channels, impacting customer satisfaction and revenue growth. You will be responsible for managing all aspects of the e-commerce fulfillment process, from order processing and inventory synchronization to shipping and returns management. This includes collaborating closely with third-party logistics providers (3PLs) to optimize delivery times and costs, as well as working with internal teams to ensure product availability and accuracy on the online platform. The ideal candidate will possess a strong understanding of e-commerce platforms, order management systems (OMS), and the nuances of online retail operations. You will leverage data to identify trends, forecast demand, and proactively address any operational bottlenecks.

Responsibilities:

• Manage and optimize the end-to-end e-commerce order fulfillment process.
• Oversee inventory levels across all online sales channels, ensuring accuracy and availability.
• Coordinate with 3PL partners to ensure timely and cost-effective shipping and delivery.
• Monitor and analyze key e-commerce operational metrics, identifying areas for improvement.
• Develop and implement strategies to reduce shipping costs and improve delivery speed.
• Manage the product catalog on the e-commerce platform, ensuring accurate descriptions and pricing.
• Handle customer inquiries and issues related to order status, shipping, and returns.
• Collaborate with marketing and sales teams to support promotional activities and product launches.
• Identify and implement process improvements to enhance customer experience and operational efficiency.
• Stay updated on industry trends and best practices in e-commerce operations.

Qualifications:

• Bachelor's degree in Business, Marketing, Operations Management, or a related field.
• 3+ years of experience in e-commerce operations, retail fulfillment, or a similar role.
• Proficiency with major e-commerce platforms (e.g., Shopify, Magento, BigCommerce) and Order Management Systems (OMS).
• Strong understanding of inventory management principles and practices.
• Excellent analytical skills and experience with data analysis tools (e.g., Excel, Google Analytics).
• Proven ability to manage relationships with third-party vendors and logistics partners.
• Exceptional problem-solving and organizational skills.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced, remote work environment.

This is a fantastic opportunity to contribute to a leading retail brand, working remotely and influencing the success of their online presence in Madison, Wisconsin, US .